EBS STAFF
For this recent Making it in Big Sky, Explore Big Sky spoke with Amber Smith, owner of Revitalized Restoration, about how she was inspired to start her own business in order to create a deeper connection with her local community. Now, Smith and her daughter Maddison, proudly serve the region with restoration services after property damage, supporting their clients through sometimes difficult times, and allowing them to give back to the community.
This series is part of a paid partnership with the Big Sky Chamber of Commerce. The following answers have been edited for brevity.
Explore Big Sky: Tell me about Revitalized Restoration; how did the business come to be?
Amber Smith: Montana is our forever home. Years ago my daughter, Maddison, came to Montana State University. The whole family instantly fell in love with this area. The vibe, the beauty, and the people drew us in and made us want to stay.
Fast forward to 2023, I was looking for a career change. Having had a consulting firm with a global clientele, I was missing a deeper connection with the local community. Maddison had been working in the restoration industry for almost a decade. Her daily experiences and connections with the people she encountered made it clear that this industry could use an upgrade.
Using our talents and experiences we opened our family-owned business knowing there was a need for better client care and higher quality work in the restoration industry. Too often, clients dealing with property damage are left feeling frustrated, unsupported, and overwhelmed.
EBS: How long has Revitalized Restoration been around? Tell me a bit about its history:
AS: Revitalized Restoration has just celebrated its first year anniversary, and what a wonderful year it has been. Breaking new ground in an established industry is an exciting and transformative journey. Aside from the known challenges of starting a business, delivering on the message of differentiation is scary. Our successes this year are greatly attributed to a talented team executing on our vision to provide a much improved client experience. The reception Revitalized Restoration has received over the past year is proof that putting clients first works, and it works well.
Our team prioritizes not just fixing the damage but also supporting the people affected by it. With a deep commitment to customer service and transparency, we have created a company that truly puts clients first, ensuring they feel valued and reassured throughout the restoration process. Both Maddison and I were looking for a meaningful way to serve our communities, and we knew that by combining our skills and passion, we could make a real difference.
EBS: What is most important to you when helping a new or returning client?
AS: We completely understand how overwhelming property damage can be, which is why we’ve designed our client experience to be seamless to reduce the stress of it all. From the initial phone call—available 24/7—our team is ready to provide immediate guidance and reassurance. We take a hands-on approach, walking clients through the entire process from mitigation and cleanup, to design consultations, and through the final rebuild. Our goal isn’t just to restore what was lost but to help clients create a space that feels even better than before, with thoughtfulness and quality craftsmanship.
To further ease the burden, we work directly with insurance companies when applicable, handling paperwork and negotiations to ensure clients receive the coverage they deserve. We also simplify communication by providing a single point of contact for each project—someone who coordinates between the client, subcontractors, and insurance adjusters. This streamlined approach eliminates confusion, keeps the restoration process moving efficiently, and ensures every detail is handled with care.
EBS: Tell me about the different services you provide:
AS: Our service menu goes beyond traditional restoration by offering Healthy Home Packages to ensure that properties are not just repaired but also safe and healthy for occupants. Our services include duct cleaning, air purification, and deep sanitization, which are essential after a restoration project or simply as part of regular home maintenance. Contaminants like mold spores, dust, allergens, and smoke particles can linger in air ducts and hidden areas, impacting indoor air quality and overall well-being. By thoroughly cleaning HVAC systems and using professional-grade purification methods, we help create a cleaner, fresher, and healthier living environment.
With our full array of restoration services, including water, fire and mold remediation, structural repairs, and content cleaning, we ensure that every aspect of a property’s recovery is handled with expert care. We take a comprehensive approach to restoration, addressing both visible damage and potential hidden risks to prevent future issues. Our team is committed to delivering high-quality, long-lasting results that not only restore spaces but also provide peace of mind for homeowners and business owners.
In addition to structural restoration, we also provide specialized content cleaning services to salvage and restore personal belongings affected by damage. We understand that sentimental and valuable items hold deep meaning, so we use advanced cleaning and deodorization techniques to remove smoke, water, and mold contamination from furniture, clothing, documents, and more. Our goal is to help clients recover not just their property but also the cherished possessions that make a house feel like home. By offering a complete suite of restoration and healthy home services, Revitalized Restoration ensures that every aspect of recovery is handled with care, expertise, and compassion.
EBS: Tell me about how you give back to the community:
AS: Giving back to the communities we serve is a core part of our mission. That’s why our team dedicates 40 volunteer hours per quarter to meaningful community outreach projects. Whether it’s helping local families in need, supporting disaster relief efforts, or lending our expertise to community improvement initiatives, we believe in making a tangible impact beyond our restoration services. We take pride in using our skills, time, and resources to support causes that strengthen our communities and improve the lives of those around us.
We’re especially excited about our upcoming project here in Big Sky, where we’ll be working with a local nonprofit that plays a vital role in serving the community. This organization is relied upon by so many, and we’re honored to contribute to their mission by assisting with much-needed improvements. While we can’t share all the details just yet, we look forward to revealing more soon. Big Sky is so diverse in its needs, our commitment to community involvement goes beyond business—it’s about building stronger, healthier communities where people feel supported, safe, and empowered. Stay tuned for more updates on this exciting project!
EBS: Anything else you want the Big Sky community to know?
AS: We are deeply grateful to our clients, communities, and local organizations for their unwavering support in making Revitalized Restoration a reality. Your trust and encouragement have allowed us to grow, serve, and make a lasting impact in the places we call home. A special thank you to the chambers of commerce, Prospera, and other incredible organizations that have provided invaluable resources, connections, and mentorship along the way. Because of you, our dream of building a company rooted in quality service, compassion, and community care has come true. We look forward to continuing this journey together—restoring homes, rebuilding lives, and strengthening our communities for years to come.
