Business
Delivering on service: Big Sky’s new ski rental
Published
7 years agoon
Posted By
Outlaw PartnersBy Jessianne Wright EBS Contributor
BIG SKY – According to Bryn Carey, CEO and founder of Ski Butlers—a newly opened ski rental in Big Sky— the driving force behind his company is “believing in people pursuing their passions in the mountains.”
“We hire folks that love the mountains, we work with partners that have chosen to live and play in the mountains, and we deliver to customers that make the mountains part of their vacation,” Carey said.
“Traveling on a ski vacation can be stressful and I wanted to change that,” he said. So in 2004 Carey opened a delivery ski rental business in Park City, Utah, and the company has grown ever since.
Ski Butlers has expanded to 35 different ski resorts across North America since it opened up shop in Park City more than a decade ago, and on Feb. 8 the ski and snowboard rental began operating in Big Sky.
Ski Butlers delivers directly to the customer, whether that is sending trained ski rental technicians to a client’s lodgings or home for an initial fitting and delivery, or sending the staff out to the slopes to provide last-minute adjustments and support.
The Big Sky location has been very busy for its first month of operation, said Frank Doss, general manager of Big Sky’s Ski Butler operation.
At the end of every rental, Ski Butlers asks customers to participate in a customer satisfaction survey, asking how likely they are to recommend Ski Butler Ski Rental in the future. According to Doss, the Big Sky location is leading in customer satisfaction as compared with their other locations.
“We are first in the company,” Doss said.
The company’s focus on customer service starts with the first contact with a client, Doss said, adding, “We answer the phone with a smile on our face.”
After fitting customers with gear, ensuring they are confident and comfortable, the technicians go over trail maps, suggest off-slope activities, recommend restaurants and often ask if the client needs help with errands or otherwise, Doss said.
Ski Butlers operates from 7 a.m. to 8 p.m. every day of the week in order to fit, deliver, pick-up and provide support.
“Most brick and mortar ski shops close early… we’ll do delivery as late as 8 o’clock so people can get in, get skis and not worry about it when they wake up,” Doss explained.
The team delivers to all lodging accommodations in the area and will also come to a customer’s house. While specializing in delivery, Ski Butlers also welcomes walk-ins to their shop, located in the West Fork Plaza off Big Pine Drive. They encourage customers to call ahead to ensure staff is there.
Partnered with Rossignol, Ski Butlers offers new equipment every year, carrying a variety of hand-tuned skis and snowboards, boots, ski poles, helmets and goggles. Packages are arranged based on a skier’s ability level and goals, and staff can outfit youth and beginning skiers, as well as provide packages for all-mountain, powder and top-of-the-line performance skiing.
Ski Butlers does not have a cancellation policy and they only charge for the time the customer has actually used their skis. Deliveries occur within a roughly 30-minute radius of the shop, extending as far as the 320 Guest Ranch south of Big Sky.
Visit skibutlers.com/big-sky-ski-rentals for more information.
The Outlaw Partners is a creative marketing, media and events company based in Big Sky, Montana.
Upcoming Events
july, 2024
Event Type :
All
All
Arts
Education
Music
Other
Sports
Event Details
CALL FOR ARTISTS: Paint anytime from June 1-28EXHIBITION & SALE: June 29 - July 31Calling all artists and nature enthusiasts! Get
more
Event Details
CALL FOR ARTISTS: Paint anytime from June 1-28
EXHIBITION & SALE: June 29 – July 31
Calling all artists and nature
enthusiasts! Get your paintbrushes ready for an unforgettable experience at
Paint Under the Big Sky, a thrilling plein air event set against the stunning
backdrop of Big Sky, MT, Chet Huntley’s “The Last Best Place”. Don’t
miss this chance to unleash your creativity and be part of a vibrant artistic community.
What is Paint Under the Big Sky? PUBS is a plein air event for all painters of any ability (over the age of 16). Sponsored by the Big Sky Artist’s Studio & Gallery and the Big Sky Artists Collective, a non-profit organization whose mission is to foster a strong community of artists in the Big Sky area, the paint-out hopes to introduce painters to our extraordinary landscape for an opportunity to create, meet and have fun. Plein air painters record our landscape for generations to come.
Artists are invited to travel to Big
Sky, MT to paint anytime between Jun 1 – 28, and participate in the exhibition
and sale of paintings from June 29 – July 31.
Come join us! We have a great
place to paint and are welcoming and fun!
Don’t miss out!
Time
June 1 (Saturday) 1:00 am - July 31 (Wednesday) 11:55 pm
Event Details
Embrace the freedom and serenity of movement in nature with our rejuvenating morning yoga class on the Mountain Lawn. Allow the fresh mountain air and gentle guided yoga practice
Event Details
Embrace the freedom and
serenity of movement in nature with our rejuvenating morning yoga class on the
Mountain Lawn. Allow the fresh mountain air and gentle guided yoga practice to
invigorate your day of adventure ahead. Complimentary. Weather
permitting.
Time
June 1 (Saturday) 7:00 am - August 31 (Saturday) 7:00 am
Location
Montage Big Sky
995 Settlement Trail
Event Details
Bike Big Sky is a FREE community mountain biking group with BSCO and Gallatin Alpine Sports. Meet at posted locations at 6 p.m. Monday evenings. Visit BSCO.org or swing by
Event Details
Bike Big Sky is a FREE community mountain biking group with BSCO and Gallatin Alpine Sports. Meet at posted locations at 6 p.m. Monday evenings. Visit BSCO.org or swing by GAS for ride information.
Time
June 10 (Monday) 6:00 pm - August 19 (Monday) 6:00 pm
Event Details
Bike Big Sky is a FREE community mountain biking group with BSCO and Gallatin Alpine Sports. Meet at posted locations at 6 p.m. Monday evenings. Visit BSCO.org or swing by
Event Details
Bike Big Sky is a FREE community mountain biking group with BSCO and Gallatin Alpine Sports. Meet at posted locations at 6 p.m. Monday evenings. Visit BSCO.org or swing by GAS for ride information.
Time
June 17 (Monday) 6:00 pm - August 26 (Monday) 6:00 pm